Privacy Policy for Dolphin Glass Ltd.

Last Updated: October 6, 2025

1. Introduction

This Privacy Policy describes how Dolphin Glass Ltd. (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, https://dolphinglass.co.uk (the “Website”), or use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

For the purpose of the UK GDPR, the data controller is:

Dolphin Glass Ltd.

3. The Information We Collect

We may collect and process the following types of personal data about you:

Data CategoryExamplesSource
Contact InformationFirst name, last name, email address, phone number, location.Collected directly from you when you fill out the enquiry form on our Website.
Usage DataInformation about how you use our Website, such as which pages you visit and for how long.Collected automatically through cookies and similar technologies.
Communication DataRecords of your correspondence with us, whether by email, phone, or through our Website.Collected when you contact us.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: To respond to your enquiries, provide you with quotes for our window, door, and conservatory services, and to carry out the work you have requested.
  • To communicate with you: To send you information about your quote, our services, and to manage our customer relationship with you.
  • To improve our Website and services: To analyze how our Website is used, to improve its functionality and user experience.
  • For marketing purposes: With your consent, we may send you information about our services that we think may be of interest to you.

5. Our Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. The lawful bases we rely on are:

  • Consent: We will ask for your consent to process your personal data for specific purposes, such as sending you marketing communications. You can withdraw your consent at any time.
  • Contract: We will process your personal data when it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract (e.g., providing a quote).
  • Legitimate Interests: We may process your information where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, we have a legitimate interest in understanding how our customers use our services to improve them.

6. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described in this policy. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These may include:

  • Website and IT service providers: Our website is maintained by Dead On Digital, who may have access to data in the course of providing their services.
  • Analytics providers: We use analytics cookies to understand how visitors interact with our website.

We will not share your personal information with any other third party without your consent, unless required to do so by law.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@dolphinglass.co.uk if you wish to make a request.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

10. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sales@dolphinglass.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy, please contact us: